Crash Replacement Policy

At Endur., we are dedicated to providing our customers with high-quality custom clothing designed for performance and durability. We understand that accidents can happen while cycling, and we want to support you with our Crash Replacement Policy. This policy outlines the process for replacing damaged custom kits purchased directly from Endur.

Policy Overview

If your Endur. custom clothing is damaged in a cycling accident, we offer a replacement program to help you get back on the road with confidence.

Eligibility

To qualify for the crash replacement policy, the following conditions must be met:

1. Proof of Purchase: You must provide a valid receipt or proof of purchase for the damaged item from Endur.
2. Damage Assessment: The clothing must be damaged due to a cycling accident. We may require photographs of the damaged item for assessment.
3. Notification: You must notify us of the damage within 30 days of the accident.

Replacement Process

1. Contact Us: Reach out to our customer service team at [insert contact details] to report the damage and initiate the replacement process.
2. Submit Documentation: Provide proof of purchase, photographs of the damaged clothing, and a brief description of the accident.
3. Assessment: Our team will review your submission and determine eligibility for replacement based on the provided evidence.
4. Replacement Offer: If approved, we will offer you a replacement item at a discounted price of 50% off the original retail price of the damaged clothing.

Shipping Costs

Please note that shipping costs for the replacement item are not included in this policy. Customers will be responsible for any shipping fees associated with receiving the replacement clothing.

Replacement Timing

Replacement times for custom kits are variable. We aim to process replacements within 2-4 weeks; however, this timeframe may change due to holidays and current business volume. We appreciate your understanding and patience as we work to provide you with a quality replacement.

Limitations and Exclusions

• This policy covers clothing damaged in accidents but does not apply to wear and tear, improper care, or damage caused by negligence.
• Each item is eligible for a one-time replacement under this policy.
• The policy is non-transferable and only applies to the original purchaser.
• This policy does not cover items damaged due to non-cycling-related incidents or minor abrasions that do not compromise the clothing’s functionality.

Final Notes

Our goal is to ensure that you feel supported and confident in your Endur. gear. For any questions regarding our Crash Replacement Policy or to start the claims process, please feel free to contact us at [insert contact details]. We appreciate your understanding and look forward to helping you continue your journey on the bike!