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FREE ACCESS TO OUR PREMIUM ONLINE COLLECTIVE FOR ALL COACHED ATHLETES
The Boring Stuff
Unlock the potential for more efficient 
workouts than ever before maximizing your fitness journey.
Terms and Conditions
1. Introduction
Welcome to endur. These Terms and Conditions govern your access to and use of our services, including but not limited to coaching, travel, and club kit services. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions.
If you do not agree to these Terms, you must not access or use our services. Please note that we reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website, and your continued use of our services after such modifications will constitute your acceptance of the revised Terms.
1.1 Definitions
For the purpose of these Terms and Conditions:
- “Services” refers to all services provided by Endur., including coaching, travel, and club kit services.
- “User,” “You,” and “Your” refers to any individual or entity accessing our website or using our services.
- “endur.,” “We,” “Us,” and “Our” refer to the endur. brand and its affiliates.
1.2 Eligibility
By using our services, you affirm that you are at least 18 years old or have obtained parental consent to use our services. If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
1.3 Acceptance of Terms
Your acceptance of these Terms and Conditions is indicated by your use of our services. We recommend that you review these Terms periodically, as they may be updated from time to time. Continued use of our services constitutes your acceptance of any changes.
1.4 Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at hello@endur.cc
2. Coaching Services
2.1 Service Overview
At endur., our coaching services are tailored to help athletes of all levels enhance their performance, achieve their goals, and cultivate a sustainable training regimen. We provide personalised training plans, expert guidance, and ongoing support to ensure that each athlete can optimise their training and improve their overall fitness. Our coaching methods incorporate evidence-based practices, performance analysis, and adjustments based on individual progress and feedback.
2.2 Eligibility
To utilise our coaching services, you must meet the following criteria:
- You must be at least 18 years of age or have parental consent to access our services.
- You should disclose any medical conditions, injuries, or limitations that may affect your ability to participate in training programs.
- endur. reserves the right to discontinue coaching services for any client at any time, with or without cause. In such cases, clients will be notified, and any remaining fees for services not rendered will be refunded.
2.3 Registration
To access our coaching services, you are required to create an account on our website. During the registration process, you agree to the following terms:
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Accurate Information:
You will provide accurate, current, and complete information about yourself during the registration process. This includes, but is not limited to:- Your full name
- Email address
- Contact number
- Date of birth
- Any relevant health and fitness information that may impact your training
You are responsible for ensuring that the information provided is true and reflects your current circumstances.
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Updating Information:
You agree to promptly update your account information as necessary to keep it accurate, current, and complete. If any changes occur, such as a change of address, email, phone number, or health status, you must update your account immediately. Failure to do so may result in a suspension or termination of your account and services. -
Account Security:
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:- Choose a strong password and keep it secure.
- Not share your account login details with anyone else.
- Notify endur. immediately of any unauthorised use of your account or any other breach of security.
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Account Activity:
You accept full responsibility for all activities that occur under your account. This includes any transactions or communications made through your account. Endur. is not liable for any loss or damage arising from your failure to protect your account information. -
Termination of Account:
endur. reserves the right to suspend or terminate your account at any time, with or without notice, if we believe that you have violated these Terms and Conditions or engaged in any fraudulent or harmful activity. -
Consent to Communications:
By creating an account, you consent to receive communications from Endur., including service updates, promotional materials, and other information relevant to your coaching services. You can opt-out of marketing communications at any time by following the instructions provided in the emails.
2.4 Fees and Payments
All fees for coaching services are clearly outlined in our coaching packages. Payment terms include:
- Full payment must be made before the commencement of any coaching services.
- Payment can be processed through the methods specified on our website, including credit/debit cards and other online payment systems.
- All fees are non-refundable after the service has commenced, except as outlined in the Cancellation and Refunds section.
2.5 Cancellation and Refunds
You may cancel your coaching services under the following conditions:
- If you cancel within 14 days of making your payment, you will receive a full refund.
- Cancellations made after the initial 14-day period will not qualify for a refund.
- To cancel your services, you must contact us via the provided communication methods on our website.
2.6 Responsibility and Liability
- You acknowledge and agree that you are solely responsible for your training decisions, participation in coaching services, and any associated risks.
- It is your responsibility to consult with a physician or healthcare provider before beginning any new training program or making significant changes to your existing training regimen. endur. and its coaches are not liable for any injuries or health issues that may arise during or after your participation in our coaching services.
- Our coaches are trained professionals dedicated to supporting your athletic development; however, you acknowledge that results may vary, and no guarantees of specific outcomes can be made.
2.7 Coach-Athlete Relationship
- The relationship between you and your coach is based on mutual respect, trust, and open communication. You are encouraged to provide feedback and communicate your goals and concerns throughout your coaching journey.
- While our coaches are committed to providing you with the best possible guidance, you understand that they are not a substitute for medical or psychological advice. If you require such support, you should seek help from qualified professionals.
2.8 Changes to Coaching Services
endur. reserves the right to modify or discontinue any aspect of the coaching services at any time. We will provide notice of such changes via our website or directly through your registered account. Your continued use of the coaching services following such modifications constitutes your acceptance of the revised terms.
3. Travel Services
3.1 Service Overview:
endur. offers travel services that may include training camps, events, and guided trips tailored to endurance athletes.
3.2 Booking and Payment:
Bookings for travel services must be completed through our website. A deposit may be required to secure your spot, with the balance due by a specified date.
3.3 Cancellation Policy:
Cancellations made more than 30 days before departure will receive a full refund. Cancellations made between 14 to 30 days will incur a 50% cancellation fee. Cancellations made less than 14 days before departure will not be refunded.
3.4 Travel Insurance:
We strongly recommend purchasing travel insurance to cover unforeseen circumstances.
4. Club Kit Services
4.1 Product Overview:
endur. provides custom club kit services that include clothing and accessories designed for performance.
4.2 Order Process:
Orders must be placed through our website. All orders are subject to availability.
4.3 Pricing and Payment:
Prices for club kit items will be clearly listed on our website. Full payment is required at the time of order.
4.4 Delivery Times:
Delivery times for club kits will vary based on production schedules. Estimated delivery times will be communicated at the time of order.
4.5 Returns and Exchanges:
Due to the custom nature of our products, we do not accept returns or exchanges unless items are defective or damaged upon receipt.
5. General Terms
5.1 Intellectual Property:
All content, logos, and materials on the Endur. website and associated services are the property of endur. and may not be used without permission.
5.2 Limitation of Liability:
endur. is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
5.3 Changes to Terms:
endur. reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via our website.
5.4 Governing Law:
These Terms and Conditions are governed by the laws of United Kingdom & Ireland.
5.5 Contact Information:
For questions regarding these Terms and Conditions, please contact us at hello@endur.cc
Privacy Policy
1. Introduction
At endur., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access our website and services, including coaching, travel, and club kit services. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
We may collect personal information from you when you:
- Create an account
- Register for coaching services
- Make a purchase for travel or club kit services
- Subscribe to our newsletter
- Contact us for support or inquiries
The types of information we may collect include, but are not limited to:
- Personal Information: Name, email address, phone number, billing address, and shipping address.
- Account Information: Username, password, and other details related to your account.
- Health and Fitness Information: Any relevant data you provide about your health, fitness levels, training history, and goals for coaching services.
- Payment Information: Credit card details and other financial information necessary for processing payments (Note: We do not store sensitive payment information; transactions are processed through secure third-party services).
- Usage Data: Information about how you use our website and services, including IP address, browser type, access times, and pages viewed.
3. How We Use Your Information
We may use your personal information for various purposes, including:
- To provide and manage our services, including coaching, travel, and club kit orders.
- To communicate with you about your account, services, and promotions.
- To process transactions and send you confirmation and updates.
- To personalise your experience and improve our website and services based on your feedback.
- To send newsletters, marketing communications, and promotional offers (you can opt out at any time).
- To respond to your inquiries, customer service requests, and technical support.
- To monitor usage and analyse trends to enhance our services and website functionality.
4. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may employ third-party companies and individuals to facilitate our services, process payments, and provide support. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
5. Data Security
We take the security of your personal information seriously and implement a variety of security measures to protect it from unauthorised access, use, alteration, or disclosure. These measures include:
- Using encryption technology during data transmission (SSL).
- Regularly monitoring our systems for vulnerabilities and attacks.
- Limiting access to your personal information to authorised personnel only.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it for legal reasons).
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a revised “Last Updated” date. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
endur.collective
Email: hello@endur.cc
Phone: +447577743840
Shipping Policy for Custom Cycling Kit and Retail Clothing
1. Introduction
At endur., we strive to provide our customers with a seamless shopping experience, which includes reliable and efficient shipping of our custom cycling kits and retail clothing. This Shipping Policy outlines our shipping practices, options, and responsibilities regarding your orders.
2. Order Processing Time
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Custom Cycling Kit: Orders for custom cycling kits require additional processing time due to their bespoke nature. We typically process custom orders within 2-4 weeks from the date of payment, depending on the complexity of the design and the current production volume. During peak seasons or holidays, processing times may extend. We will communicate estimated delivery times at the time of order confirmation.
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Retail Clothing: Orders for retail clothing are generally processed within 1-3 business days. If an item is out of stock or backordered, we will notify you via email and provide an estimated delivery date.
3. Shipping Methods
endur. offers several shipping options to ensure your order arrives as quickly as possible:
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Standard Shipping: Typically takes 3-7 business days within the UK and 5-14 business days for international orders, depending on the destination. This is our most economical shipping option.
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Express Shipping: For urgent deliveries, we offer express shipping, which generally takes 1-3 business days within the UK. International express shipping times will vary based on the destination. Please note that additional fees will apply for express shipping.
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Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.
4. Shipping Costs
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Shipping costs are calculated at checkout based on the selected shipping method, the weight of the items, and the destination. Customers will be able to view shipping charges before finalising their purchase.
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Free Shipping: endur. may offer promotional free shipping on orders over a certain amount (e.g., £100). This offer will be communicated on our website and is subject to change without notice.
5. Delivery Issues
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Incorrect Address: It is your responsibility to provide accurate shipping information at the time of checkout. endur. is not liable for delays or non-delivery due to incorrect addresses provided by the customer.
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Undeliverable Packages: If a package is returned to us due to an undeliverable address, we will contact you to arrange for reshipment. Additional shipping charges may apply.
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Lost or Stolen Packages: endur. is not responsible for lost or stolen packages once they have been marked as delivered. If your package is lost in transit, please contact the carrier for assistance.
6. International Shipping
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endur. ships internationally. Customers placing orders for delivery outside the UK should be aware that they may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
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International shipping times may vary based on customs processing and local delivery services. endur. is not responsible for any delays caused by customs.
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy, which provides details on how to initiate a return for defective or unwanted items.
8. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us at:
endur.collective
Email: hello@endur.cc
Phone: +447577743840
Returns Policy for Retail Clothing
1. Introduction
At endur. we want you to be completely satisfied with your purchase. If you are not fully satisfied with your retail clothing order, you may return it under the following conditions.
2. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition.
- In the original packaging, with all tags attached.
3. Non-Returnable Items
The following items are non-returnable:
- Sale or clearance items.
- Items marked as final sale.
- Intimate apparel or swimwear for hygiene reasons.
4. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at [insert email address] to request a return authorisation. Include your order number and the reason for the return.
- Return Authorisation: Once your return is approved, we will provide you with a return authorisation number and instructions on how to send back your items.
- Shipping the Return: Pack the items securely in their original packaging, include a copy of your return authorisation, and ship to the provided address. You are responsible for the shipping costs associated with returns unless the item is defective.
5. Refunds
- Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
- Please allow 5-7 business days for the refund to appear in your account after processing.
6. Exchanges
- If you wish to exchange an item for a different size or colour, please follow the return process above and place a new order for the desired item.
Returns Policy for Custom Cycling Clothing
1. Introduction
At endur. we take pride in our custom cycling clothing and want you to be satisfied with your purchase. Due to the bespoke nature of custom items, our returns policy is different from our retail clothing policy.
2. Eligibility for Returns
- Custom cycling clothing is made to your specifications, so we do not accept returns for incorrect sizing or design choices after the order is placed.
- However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
3. Non-Returnable Items
All custom cycling clothing is considered final sale and cannot be returned or exchanged unless:
- The item is defective or damaged upon arrival.
- The item does not match the specifications outlined in your order confirmation.
4. Return Process for Damaged or Incorrect Items
If you receive a damaged or incorrect item, please follow these steps:
- Contact Us: Email our customer service team at [insert email address] within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the damage or error.
- Return Authorisation: If your return is approved, we will provide you with a return authorisation number and instructions for returning the item.
- Shipping the Return: Pack the item securely in its original packaging, include a copy of your return authorisation, and ship it back to us at the address provided.
5. Refunds or Replacements
- Upon receiving and inspecting the returned item, we will either issue a full refund to your original payment method or send a replacement item at no additional cost, depending on your preference and item availability.
- Refund processing may take 5-7 business days to reflect in your account.
